RMA -  Return Material Authorization

Before to return products to EVCO, it is necessary to obtain a return authorization number (RMA). To obtain it, please fill out the RMA form (an editable pdf) and send it to sales@evco.it. Unless the essential requirements are incomplete or lacking, within 2 (two) working days, you will receive an email assigning a number that authorizes you to send the material.

A reminder:
do not send material before receiving the RMA number: shipments without authorization may be rejected

indicate the RMA number on the delivery note and on the packages, attaching the form received

the shipping costs for the material are the responsibility of the customer; returns with freight collect will not be accepted. EVCO will cover only the shipping costs for repaired material, if under warranty

all warranty and return conditions for EVCO products are governed by our Conditions of Sale, to which we refers.

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